Politique de remboursement

At Naturesoul we strive to provide our customers with the best organic food delivery service possible. We understand that sometimes things don’t go as planned and that you may need to request a refund. This policy outlines our refund policy and procedures.

What is covered by this policy?

This policy covers refunds for orders placed through our website, Naturesoul.com. How do I request a refund? If you are not satisfied with your order, you may request a refund within 4 hours of the delivery time. To request a refund, please contact us at info@naturesoul.com with your order number and the reason for your request.

What is the refund process?

Once we receive your request, we will review it and determine if a refund is warranted. If a refund is approved, we will process the refund within 2 days. Refunds will be issued in the same form of payment used for the original purchase.

What if I am not satisfied with my order?

If you are not satisfied with your order, please contact us at info@naturesoul.com and we will do our best to resolve the issue.

What if my order is damaged or incorrect?

If your order is damaged or incorrect, please contact us at info@naturesoul.com and we will do our best to resolve the issue.

What if I have additional questions?

If you have any additional questions about our refund policy, please contact us at info@naturesoul.com and we will be happy to help.